AI triage
Native AI agents classify, draft replies and resolve simple tickets without human intervention.
AI agents + human engineers
Hybrid support built for High Tech and technology companies
Ever Source combines qualified engineers with native AI live agents to deliver 24/7 technical support for telecom, cyber, fintech and B2B SaaS companies.
Your SLA is our Business.
24/7 coverageHybrid AI + engineersFlexible support packetsClient-facing delivery
Built for the workloads tech companies carry
AI agents and hybrid agents
AI agents and hybrid support — here is how it works.
Our support specialists already use AI tools to improve speed and consistency. We also integrate native AI live agents that resolve simple tickets and perform routine tasks without human intervention.
Human engineer
Complex or sensitive cases are routed to qualified engineers with full context.
Continuous learning
Every interaction trains the model, improves runbooks and closes coverage gaps.
Integrated into tools your team already uses
ZendeskIntercomFreshdeskSlackHubSpotSalesforceJiraServiceNow
Customer issue arrives
Incidents, onboarding questions, releases and upgrades enter the support layer.
Engineer handles the work
Ever Source resolves what belongs in support and prepares clean escalation context.
Your team keeps momentum
Internal teams stay focused on product, sales, delivery and growth.
01Protect product focus
Outsource non-core support work and keep internal resources on product, sales and growth.
02Control support cost
Choose service-hour packets and pay for actual support time only.
03Flex with demand
Scale support capacity up or down as customer demand changes.
04Keep quality visible
Use qualified engineers, support tools, methodologies and best practices.
Industries
Deep support for regulated, technical industries.
We operate in verticals where uptime, accuracy and security matter. Each engagement is shaped around the workflows, tools and compliance pressures of the industry.
Telecommunications
- Monitor network dashboards and alarm streams
- Handle service disruptions and customer tickets
- Run periodic health checks and maintenance windows
Cybersecurity
- Review logs, alerts and output from security tools
- Triage incidents and verify system integrity
- Support end users through setup and policy questions
Fintech
- Resolve payment and transaction support tickets
- Assist merchants with integrations and onboarding
- Maintain compliance-sensitive runbooks and SLAs
B2B SaaS
- Handle onboarding, training and release questions
- Integrate AI agents into existing support tools
- Scale support capacity without hiring in-house
Operating model
A support layer that behaves like part of your company.
We diagnose and resolve customer technology and software issues, then use every client interaction to expose coverage gaps, improve process and keep costs down.
Absorb support demand
We help with regular business hours, evenings, nights, weekends and holidays so your customer base is covered when it needs support.
Resolve with engineers
Versatile software engineers assist customers with technical issues across web platforms, cloud, servers, storage, networking, software and hardware.
Escalate without noise
Your in-house teams stay focused on organic tasks while Ever Source handles the customer-facing support layer and escalates what truly needs product attention.
Improve the service loop
Our support team looks beyond incident root cause, learns from recurring cases and strengthens coverage, training and maintenance processes.
Services portfolio
Technical support plus the services around it.
Support can stand alone, or it can include the professional services needed to keep customers onboarded, trained and operational.
Client engagements
- Technical assistance during new client engagements
- Client project management
- Training for new users and teams
Implementation
- Software integration
- Software customization
- New product release assistance
Continuity
- Seasonal upgrade assistance
- Proactive maintenance
- Periodical health checks
Assurance
- Quality assurance
- Coverage gap analysis
- Support process improvement
Client testimonials
Trusted by growing technology companies.
Every client engagement is documented with a written or short video testimonial explaining how Ever Source supports their operations.
Coverage
For regions, time zones and workloads that do not wait.
Our operation center works around the clock and is ready to assist you. The engagement mode lets support capacity scale with customer workload, seasonal demand and client-base fluctuation.
Business hoursRegular coverage for active customer periods
NightsSupport when internal teams should not be on call
WeekendsCustomer continuity outside the work week
HolidaysCoverage for global customers and urgent incidents
Who we help
Small and medium technology companies that need a trusted technical partner.
Ever Source helps hi-tech and other technology companies looking for a partner to assist with technical work in front of their client base.
We cover software applications, hardware and multidisciplinary products and services across many technology industries and verticals.
Your customers are our prime concern. Helping them reach fast and efficient resolutions is our business.
Who we are
An Israeli B2B service company with Romania-based operations.
Ever Source was founded by two hi-tech veterans: Dorin Goldfeder, based in Israel, and Irinlel Burloiu, based in Romania.
Ever Source employs software engineers who are versatile, service-oriented, creative, autonomous and trained to work with international clients.
HQTel Aviv
121 Menachem Begin Rd.
OperationsBucharestBd Sincai 9A, Sector 4
OperationsIasiRomania
Team
The people behind Ever Source.
Our leadership brings decades of hands-on experience in hi-tech and technology companies, building support operations that scale with your business.
Dorin Goldfeder
Co-FounderTel Aviv, IsraelHi-tech veteran with decades of experience in technology companies. Dorin co-founded Ever Source to help growing technology companies deliver world-class support without building in-house teams.
Connect on LinkedInHow we think
Your customers are the best marketing and growth opportunity.
Customer satisfaction will shape the future of your company, especially when the company is young and each account matters. Giving customers attention when they need it, resolving issues before they grow and offering 24/7 support are mandatory for success.
Contact
Need outsourced technical support?
Contact us to understand our cost-effective pricing model and the support structure that fits your customer base. A specialist will get back to you in 24 hours.
info@ever-source.comPolicies
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